Privacy Policy
Last updated: August 29, 2026
SewaYou ("us", "we", or "our") operates the SewaYou application (the "Service").
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at Terms and Conditions.
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact you, provide the Service, maintain account security, or support community safety. This may include your email address, profile information, profile photos, messages, approximate location, and identity verification information that you choose to submit.
Profile Photos and Image Safety
When you upload or update a profile photo, we process the image to provide profile functionality and protect the community. Automated checks are used to detect sensitive or harmful content and to determine whether the image contains a visible human face. These checks are not used to identify you, compare your identity with another person, create a face template, or make an identity-verification decision.
For these checks, the profile photo may be processed by OpenAI as our service provider. Profile photos may be displayed to other SewaYou users as part of the Service, but we do not sell them or share them with advertisers, data brokers, or other third parties for advertising or unrelated purposes.
Identity Verification Selfies
If you choose to verify your profile, we collect a front-camera selfie, including the peace-sign selfie requested during verification. The selfie is used to verify the authenticity of your profile and support community safety. It is stored in a private Cloudflare R2 bucket and is not publicly accessible or displayed to other users.
The selfie may be screened automatically for the presence of a visible face and whether it appears to be a genuine photograph. This screening does not compare the selfie with your profile photo, create or store face embeddings, biometric templates, or identity scores, and does not make the verification decision.
The final verification decision is made manually by authorized SewaYou reviewers. Reviewers may compare the submitted selfie with your current profile photo. Profile verification selfies are not used for advertising, marketing, or unrelated data analysis.
We retain the verification selfie in private active storage while your account remains active because it may be needed for a later verification review if your profile photo changes. When you delete your account, we delete the active stored selfie and profile photos. We may retain limited verification metadata after account deletion, such as verification status, timestamps, internal record identifiers, and security or audit records, for security, fraud prevention, legal compliance, and audit purposes. This retained metadata does not include the selfie image or a biometric template.
When images are processed by OpenAI through its API, OpenAI's default abuse-monitoring retention may retain customer content for up to 30 days unless different account-level or contractual retention controls apply. We do not use OpenAI image processing to train our own models.
Location Data Use and User Control
Collection and Use of Location Data: To enhance our Service and connect you with language partners nearby, we require your approximate location. This information is crucial for accessing the full functionality of the SewaYou app.
Updating Location Data: Your location data is only updated when you interact with certain features of our Service, such as tapping the 'Navigate' icon, which re-centers the map on your current location. This action updates your 'Last Active Location' used to connect you with nearby users.
User Control and Privacy Settings: You have the option to hide or adjust the accuracy of your location data at any time through your profile settings. This allows you to control what information you share and manage your privacy according to your preferences.
Transparency and Consent: We are committed to ensuring that you understand how your data is used and have provided detailed controls for managing your location data. By using the Service, you acknowledge that you have read and understood the ways in which your data is used and have agreed to this as part of our Terms of Service.
User Communications
Data Storage and Access: Our platform stores messages and message-related data (such as timestamps) to provide and improve our services. This includes facilitating communication between users and maintaining the integrity of our platform.
Data Handling: We are committed to ensuring the confidentiality and security of our users' communications. Access to stored messages is restricted and may only occur in specific circumstances, such as to investigate reports of misuse or as required by law.
User Rights: Users have the right to access, edit, or delete their personal data, including messages, at any time. This can be done through the user settings or by contacting our support team.
Security Measures: We employ robust security measures to protect user data from unauthorized access, alteration, and disclosure. This includes encryption of data in transit and at rest, as well as the use of secured server environments.
International Data Transfers: As a global service, user data, including messages, may be stored and processed on servers located outside of the user's home country. We take all necessary steps to ensure that data is protected according to the highest standards of privacy and security, regardless of location.
Commitment to Privacy: Protecting our users' privacy and securing their personal information is paramount. We will not share personal messages with third parties unless required by law or necessary to enforce our Terms of Service.
Advertising in Our App
Our app displays advertisements to support our services, using a third-party advertising network. The ads provided by this network are non-personalized and do not use user data for targeting. Instead, these ads are based on contextual information, such as the content of the app or the general location, rather than on individual user preferences, behavior, or history. We are committed to your privacy, which is why we have chosen non-personalized ads. This approach means we do not engage in user tracking for advertising purposes. Accordingly, our app does not use the Identifier for Advertisers (IDFA) on iOS or similar tracking tools on Android. Consequently, our app does not require the App Tracking Transparency (ATT) prompt on iOS devices, nor does it collect or share personal information for advertising on Android devices. Our goal is to provide a respectful and non-intrusive ad experience while ensuring the sustainability of our services. We believe in being transparent about our advertising practices and our commitment to maintaining your privacy.
Log Data
We collect information that your mobile device sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your device's Internet Protocol ("IP") address, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, to provide private storage, to perform image-safety analysis, or to assist us in analyzing how our Service is used.
These third parties, including Cloudflare for storage and OpenAI for image analysis, have access to Personal Information only to perform these tasks on our behalf and are obligated to protect it and not use it for other purposes. We do not sell face data, profile photos, or verification selfies.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Data Deletion
You can delete your account at any time directly from the SewaYou mobile app, by going to: Settings > Account > Delete Account. Account deletion removes active account data, including your email, profile photos, and verification selfie, from our active systems. We may retain limited verification metadata, security records, and audit records after deletion when reasonably necessary for security, fraud prevention, legal compliance, or auditing. Retained records do not include the verification selfie image or a biometric template.
If you have questions about deletion or want to request deletion assistance, contact us at
support@sewayou.com.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Child Safety and Content Reporting
Our Service is intended for users aged 18 and over. We do not knowingly allow minors to use the Service. Users are asked to confirm their birth year during sign-up to help ensure appropriate access.
We do not allow harmful or illegal content on the platform. If any content is found to violate our guidelines, including content related to child safety concerns, we take action in line with our moderation policies.
Users can report profiles, messages, or content directly within the app. Reports are reviewed by our team, and appropriate action is taken. We cooperate with relevant authorities when required.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@sewayou.com
